Terms of Service

Last Updated: November 17, 2025

Welcome to Champion Hill Roofing. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website, requesting services, or entering into a contract with Champion Hill Roofing, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services Provided

Champion Hill Roofing provides residential and commercial roofing services, including but not limited to:

• Roof inspections
• Roof replacements
• Roof repairs
• Exterior cleaning services
• Storm damage assessment and repair
• Insurance claim assistance

All services are subject to availability and are provided in accordance with industry standards and applicable building codes in Wilmington, NC and surrounding areas.

3. Service Estimates and Quotes

Free Inspections

We offer free roof inspections to assess the condition of your roof and identify any issues. These inspections are provided at no cost and without obligation.

Written Estimates

Following an inspection, we will provide a written estimate detailing the scope of work, materials, labor costs, and project timeline. Estimates are valid for 30 days unless otherwise specified.

Changes to Scope of Work

Any changes to the agreed-upon scope of work must be approved in writing and may result in additional charges. We will provide updated pricing before proceeding with any additional work.

4. Payment Terms

Payment Schedule

Payment terms will be outlined in your service agreement. Typical payment schedules may include:

• Deposit upon contract signing
• Progress payments at specified milestones
• Final payment upon project completion

Accepted Payment Methods

We accept cash, checks, credit cards, and insurance proceeds. Payment processing fees may apply to certain payment methods.

Late Payments

Payments not received within the agreed-upon timeframe may be subject to late fees and interest charges as permitted by law. Continued non-payment may result in project delays or termination.

5. Insurance Claims

Champion Hill Roofing offers assistance with insurance claims for storm damage and other covered events. Please note:

• We will work with your insurance company to document damage and provide necessary estimates
• Insurance claim approval and coverage amounts are determined solely by your insurance provider
• You are responsible for paying any deductibles, uncovered items, or upgrades
• Final payment is due regardless of insurance claim outcomes

6. Warranties and Guarantees

Workmanship Warranty

We stand behind our work and offer a workmanship warranty on all installations and repairs. The specific terms and duration of the warranty will be outlined in your service agreement.

Manufacturer Warranties

Roofing materials come with manufacturer warranties. We will provide you with all applicable manufacturer warranty information and assist with registration when required.

Warranty Limitations

Warranties do not cover damage caused by:

• Acts of nature (hurricanes, tornadoes, hail storms exceeding normal parameters)
• Improper maintenance
• Modifications made by others
• Normal wear and tear beyond the warranty period

7. Scheduling and Project Timeline

We will make every effort to complete projects within the estimated timeline. However, project schedules may be affected by:

• Weather conditions
• Material availability
• Unforeseen structural issues
• Permit delays
• Insurance approval processes

We will communicate any delays promptly and work diligently to minimize project disruptions.

8. Cancellation and Refund Policy

Customer Cancellation

You may cancel services before work begins, subject to the following:

• Written notice must be provided
• Deposits may be non-refundable if materials have been ordered or work has begun
• You will be responsible for any costs incurred up to the cancellation date

Our Right to Cancel

We reserve the right to cancel or refuse service if:

• Payment terms are not met
• Site conditions are unsafe for our crew
• Customer conduct is threatening or abusive
• Permit or legal issues arise

9. Property Access and Site Conditions

By engaging our services, you agree to:

• Provide safe and reasonable access to the work area
• Clear the work area of vehicles, furniture, and personal items
• Secure pets during our crew's presence
• Disclose any known hazards (asbestos, structural issues, etc.)
• Maintain adequate power and water access if required

10. Liability and Insurance

Champion Hill Roofing maintains appropriate liability insurance and workers' compensation coverage. We are not responsible for:

• Pre-existing structural damage not identified during inspection
• Damage to personal property not secured or removed from the work area
• Underground utilities not properly marked
• Landscaping in the immediate work zone
• Interior damage resulting from extreme weather during an open roof condition

11. Permits and Compliance

Champion Hill Roofing will obtain all necessary permits for roofing work when required. Permit costs are typically included in your estimate. We ensure all work complies with:

• Local building codes
• Manufacturer installation requirements
• HOA guidelines (when applicable)
• State and federal regulations

12. Limitation of Liability

To the fullest extent permitted by law, Champion Hill Roofing's total liability for any claims arising from our services shall not exceed the total amount paid for the specific service giving rise to the claim.

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of use of property
• Business interruption
• Lost profits

13. Dispute Resolution

Good Faith Resolution

In the event of any dispute, we encourage customers to contact us directly so we can work toward a mutually satisfactory resolution.

Mediation

If direct negotiation fails, both parties agree to attempt mediation before pursuing litigation. Mediation costs will be shared equally.

Governing Law

These Terms are governed by the laws of the State of North Carolina. Any legal action must be brought in the courts of New Hanover County, North Carolina.

14. Website Use

Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit malicious code or viruses
• Interfere with the website's functionality
• Harvest or collect user information without consent

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Champion Hill Roofing and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

15. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or terms of service of these external sites. We encourage you to review their policies before providing any personal information.

16. Marketing Communications

By providing your contact information, you consent to receive:

• Service-related communications
• Appointment reminders
• Project updates
• Marketing emails (you may opt out at any time)

You can unsubscribe from marketing communications by clicking the "unsubscribe" link in any email or contacting us directly.

17. Customer Reviews and Testimonials

By submitting a review or testimonial, you grant Champion Hill Roofing permission to use your feedback in marketing materials, on our website, and on third-party platforms. We may edit submissions for length and clarity while preserving the original message.

18. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Acts of war or terrorism
• Government orders or restrictions
• Pandemics or public health emergencies
• Supply chain disruptions

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

20. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

For contracts already in place, the Terms in effect at the time of contract signing will govern that specific project.

21. Entire Agreement

These Terms, along with your service agreement and our Privacy Policy, constitute the entire agreement between you and Champion Hill Roofing regarding our services. Any verbal agreements or representations not included in writing are not binding.

22. Contact Information

If you have questions about these Terms of Service, please contact us:

23. Acknowledgment

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.