Privacy Policy

Last Updated: November 17, 2025

At Champion Hill Roofing ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free roof inspection
• Fill out a contact form on our website
• Call or email us
• Schedule services with us
• Subscribe to our newsletter or marketing communications

The personal information we collect may include:

• Name
• Email address
• Phone number
• Property address
• Home insurance provider information
• Details about your roofing needs
• Age of your roof

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device information

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Schedule and conduct roof inspections
• Communicate with you about your service requests
• Send you quotes, estimates, and proposals
• Process insurance claims on your behalf
• Respond to your questions and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Customer relationship management (CRM) platforms
• Email marketing services
• Website hosting and analytics providers
• Payment processors
• Scheduling and appointment tools

Insurance Companies

With your consent, we may share your information with your home insurance provider to facilitate claims processing and coverage evaluation.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track visitors across websites to display relevant advertisements

5. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

• Google Analytics: For website analytics
• Meta Pixel (Facebook): For advertising and analytics
• GoHighLevel: For CRM and marketing automation

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format

To exercise any of these rights, please contact us using the information provided below.

8. Marketing Communications

With your consent, we may send you marketing emails about our services, promotions, and roofing tips. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the information below

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.